How to Lose a Customer in 10 Days - Season 6 Episode 24

What happens when a loyal, almost-daily customer walks away from their favorite spot for good? In this episode of Holly's Highlights podcast, we dive into a real-life story of how one soda shop lost a guest in just 10 days - and the powerful business lessons you can learn from their mistakes.

Discover the hidden costs of poor customer service, the data behind why guest experience matters, and the simple yet overlooked strategies that can turn casual buyers into loyal fans. From staff training to guest hospitality, honoring promotions, and empowering employees—you’ll hear practical steps that can transform your business culture and customer retention rates.

You’ll also hear wisdom from leaders like Jeff Bezos, Maya Angelou, and Harvard Business Review, plus actionable insights you can apply today to keep customers coming back and raving about your business.

Whether you’re a business owner, team leader, or simply passionate about customer experience, this episode will inspire you to serve with excellence, create unforgettable guest journeys, and avoid the costly pitfalls that push customers away.

Listen in and learn how to:

• Improve customer retention with simple strategies

• Train and empower employees to solve problems fast

• Deliver consistent, memorable guest experiences

• Turn negative interactions into opportunities for loyalty

• Build a reputation that grows your business organically

Because in today’s competitive world, every interaction counts—and the way you treat people becomes your legacy.

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